A single AI platform for lobby, reception, cabinets, contact center and telephony. It helps manage queues, evaluate service quality, control script compliance and see the full picture across the clinic network.
Most providers automate not just a single point, but the whole patient journey: from entrance and waiting to consultation, phone call, repeat booking and service quality control.
Waiting time, overcrowded waiting areas, uneven desk and cabinet load, booking control and patient flow management.
Control of communication standards, greeting, protocol compliance, courtesy, repeat invitation and consultation quality.
Analysis of incoming and outgoing calls, missed calls, booking scripts, objections, refusal reasons and conversion by operator.
Control of staff-only areas, conflicts, violations, suspicious events, unattended objects and operating discipline.
This page combines real cases from medical centers, dental clinics and healthcare networks: start with fast lobby and service-quality modules, then add audio analytics, contact center and centralized network management.
Reception
Visitor counting, queue length, waiting time, desk workload, waiting-area overload and patient reception SLA.
Cabinet
Tracking service stages, consultation duration, visit discipline, standard compliance and supporting video evidence.
Audio
Verification of scripts, mandatory phrases, objection handling, consultation quality and reasons for refusing treatment or repeat booking.
Call center
Control of calls, missed requests, booking conversion, incoming and outgoing dialog quality, operator scoring and supervision.
Operations
Consolidated KPIs for branches, doctors and administrators: workload, lateness, downtime, average service time and deviations.
Control
Video, audio, reports and alerts in one layer for the network head, quality team, operations and contact center.
The platform counts visitors, measures queue length and waiting time, detects peak hours and helps identify where additional staff or desks are needed.
Video analytics helps see how the visit goes: whether consultations start on time, how long they last, and whether there are deviations, downtime or protocol breaches.
The system analyzes dialogs of admins, operators and doctors: script compliance, mandatory phrases, objection handling, discussion of price and repeat booking.
The platform helps QA teams and supervisors see missed requests, booking conversion, objection handling and call quality across operators, shifts and scenarios.
All events, metrics and alerts are collected in one center: lobbies, cabinets, calls, audio, service KPIs and incidents. This gives transparency across the network without endless spot checks.
Healthcare providers need more than queues and scripts: they also need control of staff-only zones, conflicts, unattended objects, staff access and unusual events inside the clinic.
These indicators are usually important for network executives, medical directors, QA teams and contact centers.
Scenarios can be separated by role so every function sees only the analytics it needs.
The solution does not work in isolation: it collects events from cameras and audio, and sends results into familiar management tools.
connection to existing IP cameras, archives and video servers
mapping events to appointments, branches, doctors and administrators
call analysis, transcription, pattern search and scorecards
dashboards, alerts, metric export and integrations with corporate systems
Below are frames from uploaded materials: lobby, cabinet, dental room and administrator / manager workplace.
Lobby / waiting area
Cabinet / visit
Dental room
Administrator / manager
We will select scenarios for lobbies, cabinets, audio analytics, contact center and branch network. You can start with a pilot on a single site and scale quickly.